Brief retention on a value message for 18–34 households before the next billing cycle, and test a bundle offer in two DMAs.
Draft retention brief Run analysis
Competitor A rival's ad-supported tier gained consideration among lapsed subscribers6 signals
Research Finding Two new originals over-index on new-subscriber intent with families8 signals
Pulse
Refreshed 3h ago M
Welcome back, Marcus
Director of Product – Snacks
Which claims are gaining with health-conscious shoppers in the last two waves?
3 priorities today
Market Shift 9 signals 3 new
Protein claims overtook low-sugar as the top purchase driver among younger shoppers
Purchase-reason importance shifted 4.4 points in two waves. Your core line carries neither claim.
Category tracker · Wave 22·Shoppers 18–34·Claims
Suggested action
Brief innovation on a protein-forward variant and test the claim against the current pack in the next concept round.
Draft concept brief Run analysis
Product & Quality Texture complaints rose after the packaging change in two regions5 signals
Competitor A private-label rival matched your price and gained trial in value retailers7 signals
Pulse
Refreshed 2h ago E
Welcome back, Elena
Head of Customer Experience – Retail Banking
Where in the onboarding journey do new customers drop, and has it changed since the app release?
3 priorities today
Brand & Customer 10 signals 3 new
Onboarding satisfaction fell 6 points after the app release for customers over 55
The drop is isolated to one cohort and one journey stage: identity verification. Other cohorts improved.
CX tracker · Wave 31·Customers 55+·Onboarding
Suggested action
Share the stage-level cut with digital and branch teams, and add an assisted path for identity verification.
Draft CX brief Run analysis
Research Finding Trust in fraud handling is now the strongest driver of advocacy6 signals
Competitor A digital-first competitor gained on ease of use among switchers4 signals
Illustrative signals
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Why did EV consideration fall among first-time buyers, and is it price or range?
Both, but price leads. Across the last three tracker waves, first-time buyers under 35 cite monthly payment 2.3× more often than range as the reason for dropping an EV from the shortlist. Range expectations did rise, but hybrids are absorbing that demand.
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